Return Policy

Return/Cancel/Exchange

Thank you for supporting our small, handcrafted clothing boutique, Femantraa. We pride ourselves on offering unique, high-quality pieces crafted with care and attention to detail. Please review our non-refundable return policy below: 

All Sales Final Policy 

At Femantraa, we stand behind the quality and craftsmanship of our products. Please note the following important points regarding our sales policy: 

• All purchases made at Femantraa are final.  

Once a transaction has been completed, we cannot offer refunds or exchanges. This includes but is not limited to, reasons such as change of mind, issues with fit, or style preference. 

• Ensure Accurate Purchases. 

We strongly encourage you to carefully read all product descriptions, size details, and measurements provided on our website to ensure the item meets your expectations before purchasing. 

• Need Assistance?  

If you have any questions or need further clarification about a product, our team is here to help. Please feel free to reach out to us via WhatsApp for additional details or to address any concerns you may have before making your purchase. 

By adhering to this policy, we aim to provide a transparent shopping experience, ensuring that you are fully informed about our terms before purchasing. 

Quality Guarantee 

• We stand by the quality of our handcrafted garments and ensure they are thoroughly inspected before shipment.  
• In the rare event that you receive a defective or damaged item, please notify us within 3 days of receiving your order. 

Exchanges for Defective Items Only 

We strive to ensure your satisfaction and appreciate the opportunity to address any issues with your purchase. 

• Defective or Damaged Items 

Should you receive an item that is defective or damaged, we are committed to making it right. We will happily facilitate an exchange for an identical item, subject to stock availability. 

• Exchange Process 

If you need to exchange a defective item, please reach out to us promptly.  

Contact us at hello@femantraa.com or send a message via WhatsApp to +1 778-861-1408 within 3 days of receiving your order to begin the exchange process. 

Custom Orders and Sale Items 

• Custom orders and items purchased on sale are final sales and cannot be exchanged or returned unless they are defective upon receipt.  

Conditions for Exchanges 

• The item must be unworn, unwashed, and in its original condition with tags attached.  
• Proof of purchase, such as the original receipt or order confirmation, is required for all exchanges.  

Shipping Costs 

In the event of a defective item, we ensure your convenience by arranging a replacement shipment at no additional shipping cost. Should the item not be available, we offer an in-store credit that covers both the return shipping costs and the original purchase value. 

We recommend using a trackable shipping service for your exchange to ensure safe delivery.  

Non-Transferable 

Our non-refundable return policy is non-transferable and applies only to the original purchaser of the item.  

Contact Us 

If you have any questions or concerns about our non-refundable return policy, please contact us via WhatsApp at +17788611408.